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Inside Telstra's network woes: what happened

04 Apr 2016
TelstraNews

Execs detail cause of outages in bid to reclaim customer trust.

Telstra executives have opened up about the causes of three major outages that hit Telstra users in the past two months in an effort to regain the trust of the telco's vast customer base.

Australia's largest telco was forced to offer two 'free data' days to compensate users for three significant outages since the start of the year.

Yesterday's free data day saw customers slam the network to download a record 2686 TB in the 24 hour period, a 46 percent increase compared to the amount of data consumed during the February free data day.

Speaking to the CommsDay Summit today, and later to a media briefing at Telstra HQ, the telco's chief operations officer Kate McKenzie said the company was making every effort to ensure such incidents do not occur again.

To continue reading the article: click here. (itnews.com.au)

Vodafone expands 4G services to now reach 23 million Aussies

04 Apr 2016
VodafoneNews

Vodafone says it has reached a significant network milestone with its footprint now reaching almost 23 million Australians.

The telco says that under its national spectrum refarm project it has converted its entire holding of 850 MHz spectrum to increase its 4G network by more than 20%, with its 4G footprint now extending to more than 95% of the Australian population.

Low-band spectrum, known as ‘L850’, provides higher quality indoor mobile coverage as the lower frequency signal penetrates buildings more effectively than higher frequency signals, and Vodafone says this complements the 4G coverage of its 1800 MHz spectrum, and capable devices will also now aggregate the 850MHz and 1800 MHz bands for an optimal mobile experience on the Vodafone network.

Vodafone Chief Technology Officer Benoit Hanssen said the company had invested heavily to deliver a world-class 4G network, and was proud to back this investment with Australia’s only Network Happiness Guarantee.

To continue reading the article: click here. (itwire.com)

End Of March Update

04 Apr 2016
OzTowers

This fortnight period goes to Vodafone as they finish up their 4G roll out to rural areas. The focus this time around was Victoria and Tasmania with 104 sites in Victoria and 43 sites in Tasmania upgraded. All of these sites had 4G850 switched along with 3G850 disabled. 4G900 was also turned on in a few areas that I would assume were experiencing high load and/or congestion. Overall Vodafone upgraded 204 sites as well as enabled 9 totally new sites in this 2 week period. Other states also got some upgrades either finishing of the 4G upgrade in the case of NSW and QLD, or in preparation for it like in SA and WA.

Optus continues their fast rate of knots with 110 sites upgraded and 8 new sites. QLD was still a major focus with 40 sites alone being upgraded. 4G700 continues to be the main focus along with 4G2600 however other 4G bands are still being deployed in metro areas also 4G2300 as well a few 4G1800.

Telstra is plodding along slowly, I'm guessing they have been busy with all their outages that maybe things have had to slow a little in other areas. But they managed to upgrade 67 sites as well as add 5 new sites. 4 of the 5 sites were in metro areas, and Telstra continues to focus mainly on 4G700 as expected.

NBN activated 27 sites as well as switched a few sites from 4G2300 proposals to 4G3500 proposals in areas around the outskirts of metro areas.

The low band 4G gap now continued to grow again for Optus as Telstra has slowed down their rollout for whatever reason. Optus now has 1230 more 4G700 towers than Telstra and increased their lead by 21 sites in this 2 week period.

First Vodafail, now Telstruggle. Is Telstra in strife?

03 Apr 2016
TelstraNews

TELSTRA’S recent triple outage could ruin its reputation for a long time. Three times in the past two months, the phone network supposed to be Australia’s best has fizzed out.

For a nation that lived through Vodafail in 2010, the prospect of Telstruggle in 2016 is frightening.

But it would be even more frightening for Telstra. The network has spent a long time and a lot of money positioning itself as the best telecommunications brand there is.

Companies like Vodafone, Telstra and Optus all compete to be seen as the best. They spend a lot of money on ads.

Everywhere I go I see billboards for Optus, featuring Usain Bolt, the sprinter. This is a switch from the animals they used for a long time — they had elephants, meerkats, orangutans, a whole menagerie. The point was to emphasise they were cuddly and nice.

To continue reading the article: click here. (news.com.au)

Optus customers on hold as Home Zone blackspot base stations abandoned

31 Mar 2016
OptusNews

Optus is refusing to back down on plans to scrap its Home Zone indoor mobile base stations at the end of March, despite growing customer complaints regarding the telco's replacement mobile VoIP app.

Leon de Jonge runs a small marketing and design consultancy from home, living in an Optus mobile blackspot 20 kilometres west of central Brisbane. To access the mobile network he relies on an Optus-issued Home Zone "femtocell" indoor mobile base station, which mimics a mobile tower but diverts mobile calls and data via his home broadband connection.

The Australian communications watchdog has cracked down on unlicensed femtocells, which can interfere with nearby devices; but Optus, Telstra and Vodafone have all introduced licensed mobile base stations in the last few years to assist customers in mobile blackspots and help improve indoor coverage.

To continue reading the article: click here. (watoday.com.au)

Mid March Update

20 Mar 2016
OzTowers

Optus have really kicked things up a gear this fortnight, with 188 Site upgrades as well as 17 new sites. Queensland was the big winner with 102 sites upgrades alone in this state, but the other states still kept up with their usual pace. 4G700 and 4G2600 continue to be the main focus for Optus, Rural 4G1800 has not begun to be rolled out yet for either Optus or Vodafone.

Vodafone for this fortnight was next still finalising their upgrades with Victoria (not surprisingly) the main focus for rural 4G850 upgrades. 3G900 was also added to some sites to replace the 850 spectrum that was moved to 4G. Vodafone also added 11 new sites all in metro areas.

Telstra this time brings up the rear with 90 upgrades and 5 new sites. But the big news for telstra was the massive outages they have experienced over the past few months. Telstra charges a premium because of coverage and reliability, but with reliability now in question and Optus having arguably a larger 4G footprint as well as much much more available 4G bandwidth, I suspect that premium will be eroded as well as Optus picking up a nice windfall of new subscribers at Telstra's expense. The next set of subscriber numbers will be interesting to see.

NBN continues to plod along activating a further 33 active sites. They now have 2145 sites listed as either active or proposed, although this is still just shy of their expected 2300 sites, if you don't have an NBN site in your area then its getting less and less likely that you will be getting one.

The low band 700mhz 4G gap between Optus and Telstra has increased by 100 sites as Optus left Telstra in the dust. Optus is now ahead of Telstra in 4G 700Mhz by 1209 sites.

End of February Update

06 Mar 2016
OzTowers

This 2 week period has to go to Optus, Although they didn't quite upgrade as many towers as Telstra, they activated a staggering 27 new tower. All except 2 of these towers were in metro areas, so those towers were mostly adding capacity rather then additional coverage. In this period Optus also upgraded 94 towers still focusing on 4G700Mhz and 2600mhz nationally and 2300mhz in metro areas.

Telstra came in second with the most upgrades at 99 but only 5 new towers, All of the new towers were in rural areas so Telstra is continuing to expand their coverage area. Telstra's upgrade focus continues to be 4G700mhz as well as some 4G1800mhz, and a few 4G2600mhz here and there.

Vodafone has announced that their upgrade spree is coming to a conclusion, they still have a few states to go with rural 4G upgrades, and it would appear Victoria is next, as there appears to be some preparation going on there with Bendigo and Myrtleford getting 4G850 switched on. Vodafone upgraded 51 sites as well as adding 9 new sites, although Vodafone's total number didn't increase, it appears that older 3gis sites are being removed from the data-set as they were made inactive long ago.

NBN activated 30 new sites this month and continue to propose 3500Mhz for many sites although none are active yet.

The low band 700mhz 4G gap between Optus and Telstra has increased by 26 as Optus picked up the pace yet again this month. Optus is now ahead of Telstra in 4G 700Mhz by 1109 sites.

Mobile blackspot program: $60m up for grabs in second round

26 Feb 2016
InTheNews

Vodafone confirms it will participate, Optus ‘actively reviewing’ application process

The government today opened up the competitive selection process for the second round of the mobile blackspot program.

In round two of the program, which is focused on delivering mobile coverage to underserved areas, there is up to $60 million available to telcos. To get a slice of the funding telcos can propose to upgrade existing coverage or build new base stations.

In their funding applications telcos have to include the proposed amount of federal funding, the amount of their own co-contribution, and funding from other sources including state and local governments.

In the leadup to the selection process the public nominated more than 4400 mobile blackspots.

In the $100 million first round both Telstra and Vodafone walked away with funding.

The first round covered 429 Telstra base stations and 70 Vodafone base stations, with Telstra also committing to deploying 250 4G small cells.

To continue reading the article: click here. (computerworld.com.au)

Federal Government urged to use Rural Fire Service towers for fixing 'unsafe' mobile black spots

24 Feb 2016
InTheNews

The Federal Government is being urged to consider using Rural Fire Service (RFS) communication towers to improve mobile telephone coverage for residents on the New South Wales southern tablelands.

The Upper Lachlan Shire said a lack of phone and internet coverage was hampering businesses and risking the safety of residents in the shire's north.

The council has suggested the existing Rural Fire Service towers could be used to provide critical improvements for the Bigga, Reids Flat and Rugby districts.

Upper Lachlan Shire Mayor John Shaw said the Government could substantially cut the cost of addressing mobile black spots by using existing infrastructure.

"I know a lot of people out there who complain about it dropping out or not having any service at all," Cr Shaw said.

"We've got a number of these [towers] around the shire, so our suggestion is to use those towers that are already in existence.

"Obviously they've got road access, they've got power, everything will be there so it's really a no-brainer we believe."

Federal Member for Hume Angus Taylor has backed the proposal and said those districts were his number one black spot priority in the wider region.

 

To continue reading the article: click here. (abc.net.au)

ACMA changes tack on approach to broadband planning

24 Feb 2016
AcmaNews

The Australian Communications and Media Authority – the country’s spectrum regulator - has signalled a shift towards what it says is a “greater reliance on a contingency planning model” in its strategy for addressing the growth in mobile broadband capacity.

Outlining its strategy in a report released on Wednesday, the ACMA chairman Chris Chapman said the change in approach is intended for the ACMA to be more “flexible and responsive” to the rapidly-changing spectrum environment.

“The strategy signals a shift towards greater reliance on a contingency planning model, where the regulator plans for a range of potential outcomes in terms of mobile broadband capacity growth, but still seeks to enable the right spectrum to be made available—at the right time—depending on the scenarios that are unfolding.

“The key to such a contingency planning approach is the ability of the regulator to work with industry and the international community on a range of potential candidate bands at the same time, often over the very extended periods that are required for the development of new, harmonised spectrum uses and subsequent changes in the highest value use of those bands domestically.”

 

To continue reading the article: click here. (itwire.com)

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